Whilst we hope you will love your Emily Westwood product as much as we do, you have the right to return the products you have purchased on our website within 30 days after receiving them.
The product(s) must be unused – in the original packaging with all labels and protective stickers intact - and in original condition as delivered.
Return service is out of charge. Please contact our customer service to schedule the return and receive a prepaid return label.
Products purchased directly from our website must be returned to our warehouse.
Once we have received the returned package, refunds will be credited to the original payment method and may take up to 7 days to show on your account.
Please note: if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for more details as they may be able to help advise further on this.
Unfortunately, we do not offer a direct exchange service.
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact.
If you wish to receive different products, we invite you to place a new order on our website at your convenience.