ANSWERS TO YOUR QUESTIONS

Watches & Straps Information

MY LEATHER STRAP IS SHOWING SIGNS OF WEAR - IS THIS NORMAL?
The variations in color and texture in our straps are characteristic of tanned leather and over time may darken, fade or change in color. This is an attribute of the leather and not a defect, fault or quality issue. In order to preserve the beauty of your leather we do recommend treating your leather strap with a leather protector before wear, as this can help leather to resist dirt and moisture. We also recommend that you keep your leather strap away from intense sunlight, heat, water, humidity, makeup and perfume to prevent any damage or staining.
ARE THE STRAPS INTERCHANGEABLE?
All our watches have quick release pins on a leather straps which gives an easy way to change your strap. However if you find this too complicated, you can always find the nearest jeweler or watch maker who would help you in a fraction of the minute.
I WANT TO BUY A REPLACEMENT STRAP - HOW CAN I DO THIS?
Straps are available here. Straps can be replaced easily as they are attached with quick release spring bars. It means that a person can change strap anywhere without any additional tools just by pulling quick release hand.
IS MY WATCH WATERPROOF?
Your watch is water resistant to 1 ATM which is 10 metres. Water resistant means splash proof only - it can withstand slight splashes and rain, but is NOT to be immersed in wather. We do recommend removing your watch before swimming or bathing because leather straps are less resistant when exposed to water frequently. We strongly advise removing a watch before showering or entering a sauna. This is because extreme heat can cause watch seals to expand and create openings for water droplets to penetrate your watch. Please note any water damage to your watch is not covered under warranty.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We do accept major payment providers, banks & cards like VISA, Maestro, Paypal, Stripe and other local payment providers.
IS BUYING ON-LINE SAFE?
This is an important question and our priority at EmilyWestwood.com to protect our customers privacy. You can be 100% sure that shopping online with us is safe and protected. We also protect our website with ‘Norton Secured’.

Orders and Returns

HOW DO I PLACE AN ORDER?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
DO YOU SHIP TO MY COUNTRY?
We ship Worldwide, but sometime it happen that to some countries or island can not be delivered by our courier providers. If you are not sure, contact us.
I HAVEN’T RECEIVED MY PACKAGE YET/ I HAVE RECEIVED THE WRONG ONE – WHAT DO I DO?
Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your UPS Tracking Number, please contact us and we will look into this for you immediately. If you haven’t received your order and you have a tracking number, we urge you to contact your local UPS Office in the first instance. UPS will have more accurate information regarding the status of the delivery.
If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following: Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible) If a watch was ordered, please provide a picture a clear of the back of the watch If a ring was ordered, please provide a clear picture of the serial number found in the inner part of the ring We will do everything we can to correct our mistake as quickly as possible.
HOW CAN I CANCEL OR CHANGE MY ORDER?
In the event you wish to cancel your order, please contact us. Upon receiving your cancellation request, we will check and reach out to our warehouse to request for your order to be cancelled. Once confirmed, we will contact you to confirm. If your order has already been shipped out, we will contact our courier service and request that the package be rerouted back to our warehouse. In case your order still gets delivered, please refuse the package and request for a return to sender. Within 2-3 business days of receiving the item(s) back, we will process it, issue a full refund to your account, and notify you via email.
HOW DO I TRACK MY ORDER?
Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information. To track your package, simply use the tracking number provided on UPS’ official website.
BACK TO TOP