Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your UPS Tracking Number, please contact us and we will look into this for you immediately. If you haven’t received your order and you have a tracking number, we urge you to contact your local UPS Office in the first instance. UPS will have more accurate information regarding the status of the delivery.
If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following: Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible) If a watch was ordered, please provide a picture a clear of the back of the watch If a ring was ordered, please provide a clear picture of the serial number found in the inner part of the ring We will do everything we can to correct our mistake as quickly as possible.